14 days right of return

Our promise to you

Low res-Man driving with friends

When you finally get behind the wheel of your new car, its important to make sure that everything is just perfect. Whether youre going to be commuting to work, heading for the hills for a weekend camping trip, or just using your ride to get from A to B - we want you to be driving with a smile.

We understand it can take a little time to work out if it’s a match made in heaven. That’s why we give you 14 days, and a total mileage of 500 to get to know your new 4-wheeled family member.

Heres how it works:

  • We’ll deliver your car to you, or you’ll collect it from your local delivery store.
  • Start driving!
  • Not a fan of the interior? Is the color not to your taste? Tell us within 14 days and its no problem. Let us know youd like to return the car via phone, e-mail or send us the model withdrawal form.
  • We'll schedule an appointment with you. You'll need to drop it off at your local store.
  • We will take the vehicle back if you have driven no more than 500 km, including the journey to the CarNext store.
  • Is there damage? We’ll use an independent party to determine any necessary costs for this too.
  • Within 10 days of a successful return, the money will be refunded to you.

Ready to find your dream car?

Want to drive with a smile? Set your preferences and find your next car in a few simple steps.

Frequently asked questions

What do I have to do if I want to see the vehicle first before I buy it online?

Arrange a viewing appointment at our CarNext Store. Within the first 14 days after delivery, you can request to return your vehicle.

Does the online price correspond to the price in the store?

We have uniform fixed prices that already include VAT. So there are no additional costs for you. The fixed price remains the same whether you buy online or in the store.

Will I incur additional costs if I buy my vehicle online?

There are no additional costs when you buy your vehicle online.

Is there a possibility of financing if I buy my vehicle online?

Yes, of course we can help you finance your next vehicle through our trusted financing partners. You can submit your financing request online or at one of our CarNext stores.

Can I take a test drive?

Instead of a test drive, you can drive your car for 14 days. This gives you the opportunity to get to know your new vehicle. If it does not meet your expectations during this time, you can easily return it and receive a refund.

What happens after I have ordered and paid for the vehicle?

Once payment has been received, you can arrange a delivery date with us. We will carry out a final inspection of the vehicle, prepare it for delivery as standard and make it available for collection from one of our stores or for delivery to your home.

How long does it take to get my vehicle?

The preparation of the vehicle takes place within a few days directly following full payment. Please contact us by phone or email to discuss the further delivery details of your order.

Do different conditions apply to online purchases than to in-store purchases?

There is no difference between the terms of sale and the contract of an online purchase and a purchase in a store.