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Our customer contact center is on hand to take your calls each day between 8 AM and 10 PM.

Frequently asked questions

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Frequently asked questions

How can I contact you?

If you have any questions, feedback or complaints, or if you can't find the car you are looking for, you can contact us in various ways. We are here to help.

Via E-mail you can reach us at: support.de@carnext.com.

Via telephone were are available at: Düren: +49 211 87542644 Mücke: +49 211 91323845 Nürnberg: +49 211 95782332 Neuss: +49 211 91358216

Where are the CarNext Delivery Stores?

At the moment we have two delivery stores in Nuremberg and Neuss. In addtion to that you can also make an appoinment for one of our two compounds in Mücke or Düren.

What are the opening hours?

You can consult the opening hours (and locations) for all the CarNext Delivery Stores here: Opening hours: Nürnberg: Mo. - Fr. 09.00 - 18.00 Sa. 09.00 - 14.00

Neuss: Mo. - Fr. 09.00 - 18.00 Sa. 09.00 - 14.00 Su. closed

Mücke und Düren visit with appoinment only Mo.-Fr. 10.00 - 18.00 Su. 10.00 - 14.00