Closing CarNext

Closing CarNext: Frequently asked questions

CarNext has decided to stop further selling of used vehicles to end customers. The sale of used vehicles direct to traders will continue. You can find all further information here: If you have purchased a used vehicle from CarNext in the last few days, weeks or months, and have questions about the vehicle, warranty or other issues, we are of course available as usual. Contact us by phone at: +49 (0)211 418 72-955 or by mail to:

Closing CarNext

  • What happens to my payment and can I still cancel?

  • When will I receive my car?

  • Am I entitled to the 14 day return policy?

  • When will I receive a refund?

  • How can I reach CarNext?

  • Who can help me with a complaint?

  • What do I do in case of a claim/warranty inquiry?

  • How long is my warranty valid?

  • What are my legal rights after you close?

  • I am worried you will not support me once you stop selling direct to consumers?