14 Day Money Back Guarantee
Our promise to you
When you finally get behind the wheel of your new car, it’s important to make sure that everything is just perfect. Whether you’re going to be commuting to work, heading for the hills for a weekend camping trip, or just using your ride to get from A to B - we want you to be driving with a smile.
Your guarantee. Our promise.
We understand it can take a little time to work out if it’s a match made in heaven. That’s why we give you 14 days, and a total mileage of 500 to get to know your new 4-wheeled family member.
Here’s how it works:
- We’ll deliver your car to you, or you’ll collect it from your local delivery store.
- Start driving!
- Not a fan of the interior? Is the color not to your taste? Tell us within 14 days and it’s no problem. Let us know you’d like to return the car via phone or e-mail.
- We'll schedule an appointment with you. You'll need to drop it off at your local store.
- We will take the vehicle back if you have driven no more than 500 km, including the journey to the CarNext store.
- Is there damage? We’ll use an independent party to determine any necessary costs for this too.
- Within 10 days of a successful return, the money will be refunded to you.
Ready to find your dream car?
Want to drive with a smile? Set your preferences and find your next car in a few simple steps.
Frequently asked questions
What do I have to do if I want to see the vehicle first before I buy it online?
Arrange a viewing appointment at our CarNext Store. Within the first 14 days after delivery, you can request to return your vehicle.
Does the online price correspond to the price in the store?
We have uniform fixed prices that already include VAT. So there are no additional costs for you. The fixed price remains the same whether you buy online or in the store.
Will I incur additional costs if I buy my vehicle online?
There are no additional costs when you buy your vehicle online.
Is there a possibility of financing if I buy my vehicle online?
Yes, of course we can help you finance your next vehicle through our trusted financing partners. You can submit your financing request online or at one of our CarNext stores.
Can I take a test drive?
Instead of a test drive, you can drive your car for 14 days. This gives you the opportunity to get to know your new vehicle. If it does not meet your expectations during this time, you can easily return it and receive a refund.