14 Day Cancellation Policy

Last updated: 23rd July 2019

5.1 In accordance with Your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, You have the right to cancel the Online purchase of the Used Car within fourteen (14) days of delivery subject to the terms of clause 5.6. You do not need to give us any reason for cancelling Your purchase.

5.2 We also offer a fourteen (14) day cancellation right for all Used Cars purchased at Our Retail Site subject to the terms of clause 5.6. You do not need to give Us any reason for cancelling Your purchase. This right to cancel does not affect any of Your statutory rights.

5.3 For each of the cancellation rights in clause 5.1 and 5.2 above, the cancellation period starts the day after the day the Used Car is delivered to You and finishes 14 days after this date unless this day is a Saturday, Sunday or public holiday in England, in which case it will end the day after.

5.4 Any refund will be returned to the credit card, debit card or bank account used for Deposit Payments and to the bank account that the Balance Payment was received from within 14 days of collection or receipt by Us of the returned Used Car. If You have sold a Trade-In Vehicle, We will refund you the Trade-In Vehicle value and the Trade-In Vehicle will not be returned to You.

5.5 Your notice to cancel should be provided by email to carnextuk@leaseplan.com clearly stating that You wish to cancel this contract for the supply of the Used Car. You can use the model cancellation form set out in the box below, but it is not obligatory:

CancellationForm
To CarNext.com, Northfield Drive, Northfield, Milton Keynes, MK15 0EB(carnextuk@leaseplan.com):
I hereby give notice that I cancel my contract of sale of the following goods
Used Carvehicle registration number:
Ordered on []/received on []:
Name of consumer:
Address of consumer:
Signature of consumer (only ifthis form is notified on paper):
Date:
[*] Delete as appropriate

5.6 Your right to cancel is subject to the following conditions:

(a) You must return the Used Car to Us in the condition it was in at the time of delivery to You. This means, without limitation, in the same technical condition and with no additional damage to the interior and/or exterior of the Used Car.

(b) We will inspect the Used Car at the time of return and We reserve the right, entirely at Our discretion, to deduct any amounts required to return the Used Car to the condition it was in at the time of delivery to You from the amount refunded to You including, without limitation, a usage charge of £1 per mile relating to the mileage that the Used Car has been driven under Your ownership where such mileage is in excess of 100 miles.

(c) If the Used Car is returned with less fuel in the tank than at the time of delivery to You, We reserve the right, entirely at our discretion, to deduct the cost of the fuel difference from the amount refunded to You.

(d) All documentation provided with the Used Car at time of delivery must be returned at the same time as the Used Car. We reserve the right to deduct any costs incurred by Us to replace non-returned documentation from the amount refunded to You.

(e) You are responsible for ensuring the Used Car is insured and that any applicable Road Fund Tax is paid for the Used Car in accordance with clause 4.7 up to the time the Used Car is collected by Us together with any other obligations and/or liabilities associated with the use of the Used Car which arose during the time the Used Car was in Your possession. We reserve the right to deduct any costs incurred by Us in relation to these obligations or liabilities. It is also Your responsibility to ensure any insurance is cancelled on return of the Used Car to Us.

(f) You areresponsible for ensuring that any finance secured on the Used Car is settledprior to return of the Used Car to Us and will supply evidence of suchsettlement on demand to Us. You warrant that the Used Car is returned to Uswith full unencumbered title.

(h) Youmust be a consumer customer. Trade customers do not qualify for the refundoffered under this clause 5.

5.7 If You exercise Your right to cancel, to enable You to return the Used Car to Us, We will collect the Used Car from an address provided by You. We will agree a location, date and time for collection of the Used Car with You in writing which will be no more than 14 days from the notification by You of the cancellation. You may also return the Used Car to the Retail Site at an agreed date and time if You prefer. If You fail to return the Used Car at the agreed time, We reserve the right to deduct a Missed Delivery Charge from the amount refunded to You in accordance with clause 4.9.8

5.8 If you exercise Your right to cancel, any ancillary products that are linked to your purchase of the Used Car will also be cancelled and We will refund You the cost of those products.