Our fixed price is the same whether you buy on online or in the store. Our prices include VAT, and there are no additional costs involved.

No additional costs are involved for buying the car online. We also offer free UK wide delivery too.

We want to make the purchase process fast and convenient, so that you don't have to visit the store if you don't want to. With our home delivery experience and a 14-day money back guarantee, you have all the time to test the car in real life and you can return the vehicle within 14 days if you are not satisfied. This is subject to mileage restrictions of 100 miles. You can also book an appointment with our Milton Keynes store if you would prefer.

Free Home Delivery means that we deliver the car to your doorstep. Your car will be delivered to an address of your choice. Our delivery agent will guide you through the hand-over process and help you inspect the car to make sure that you feel comfortable with the operation of all the controls and can start driving right away.

After the delivery the vehicle is yours. It is your responsibility to make sure the vehicle is insured before you start driving.

Our 14-day money back guarantee allows you to hand back the vehicle up to 14-days after delivery. If you have doubts or feel that the car does not meet your expectations, contact us and we will arrange the return of the vehicle to CarNext.com. (Subject to terms and conditions)

We provide our bank account details to which you can directly transfer the funds. The full payment must occur within 7 days, after which we will arrange delivery right to your doorstep.

Fortunately, this can be done quickly and easily. Once you find your car, simply click 'Get started' and follow the 7 easy steps:

• Choose your car
• Add extra services
• Choose your delivery option
  – Collect in store or home delivery to mainland UK
• Review your contract
• Book your appointment
• Pay via bank transfer within 7 days
• Enjoy your new car!

No. We work with fixed pricing at CarNext.com. This means that the price of the vehicles is fixed, so there is no room for negotiation. Our pricing is transparent throughout.
The price includes:

• VAT
• A 12-month warranty
• Delivery expenses
• Interior and exterior cleaning
• Car registration

Yes, you can. Prices will not change and one purchase order will be made per vehicle.

Yes, you can. You have 14 days to change your mind if you want to. We provide full reimbursement in this case, provided there is no more than 100 miles difference from the mileage at which the car was delivered.

You will be required to tax and insure the vehicle before it is legal to drive.

Yes you can add an extra 12 months warranty for only £499.

We have a 14 day money back guarantee available when you purchase a car through CarNext.

You can claim unlimited amount of times up to the total value of the car.

All home delivery sevices will be free of charge.

Yes, we deliver to Scotland. We cover Mainland UK.

We can deliver the car to you, anywhere in Mainland UK. You can prearrange this with our booking partner when they call you. This only applies to the registered keeper of the car.

At the moment we are currently not in a position to supply anywhere off the British mainland. CarNext.com currently exists in 23 countries across Europe so you may find one closer to you!

Please contact us if you have any issues inputting your postcode. Call 03455 280 550 or email us at customerservices-uk@carnext.com.

You can make an appointment in our Milton Keynes store for all cars marked 'Request an appointment' or 'Available in store'. Contact one of our sales advisors to arrange an appointment.

No, that's not possible. We want to give as many people as possible the opportunity to see the car of their choice.

You are certainly welcome to visit and view our cars. Please note that we do not have every car at the store, some are held in a compound. We strongly advise you to make an appointment beforehand to avoid disappointment, without any obligation. Please call 0345 230 0055 to organise your appointment now.

Of course. Just book an appointment at the store. Be sure to bring your driver's license as a test drive cannot take place without one.

Yes, we offer part exchange when you buy a new car from us. To determine the trade-in value, all vehicles are test driven and inspected by a member of staff. We then provide a fixed price offer, based on day of market auction rates.

At this time we are unable to offer part-exchange or trade-in as part of our online platform, we do however offer this service inside our showroom. We would recommend that you trade-in or sell your vehicle with a third party before buying one of our cars online.

No, this has to happen at our Milton Keynes store. One of our sales advisors will test-drive and inspect your old vehicle before giving you a valuation based on its market auction value. It is currently not available when you buy online.

We take pride in the quality of our cars and offer a 12 month warranty included in the price as a sign of this. In the unlikely event that you do have a problem with your car, you must report it to us and give us an opportunity to fulfil our obligation to you and put it right. Under no circumstances should you book your car into another garage without speaking to a member of our team first.

Before leaving our showroom, all second-hand cars undergo a technical inspection and have a 12-month warranty. This warranty includes:
✓ Protection against electric or mechanical failure of:
● Engine
● Transmission
● Tyre pressure
● Electronics
● Brake and fuel system
✗ NOT included: glass, bodywork, tyres, rims and upholstery
✓ Electrical and mechanical car parts which are due for replacement
✓ Diagnostic expenses and labour expenses
✓ Transport expenses
✓ Reimbursement of expenses for repairs which have taken place abroad

Once we’ve delivered the car, you have 14 days to test it out and make sure it’s right for you. If it isn’t, just let us know. We’ll take it back and refund your money. As you might expect, there are a few terms and conditions to this guarantee, particularly around mileage and the condition of the car when you return it. We’ll explain them all when you buy the car or you can find them here.

If you have any questions, feedback or complaints, or if you can't find the car you are looking for, you can contact us in various ways. We are here to help.

• Call us: +44 345 528 0550 (we are available during opening hours)
• Email us: customerservices-UK@carnext.com
• Pay us a visit at one of our Delivery Stores!

At the moment we just have one delivery store in Milton Keynes.

Monday to Friday 10:00am to 6:00pm
Saturday 09.00am to 18.00pm
Sunday 10:00am to 16:00pm.