Below, we give you a description of the personal data we use, for what purposes and on which legal grounds.
We work with Auto Trader as an advertising partner. If you have been directed to our website from an advert displayed on the Auto Trader website, please note that if you purchase a car from us, we will share information with Auto Trader relating to your delivery post code and vehicle registration number. This information will only be used to determine customer trends and will not be used for marketing purposes or any other purpose.
Requests for information
When you request certain information through the CarNext.com site, we use your name, phone number and e-mail address and information on the contents of your request to communicate with you, answer your questions and/or comply with your request.
When you request to book an appointment in one of our CarNext.com Experience stores, we use your name, phone number, e-mail address and preferred appointment date, to communicate with you and to make the appointment.
Buying a car
If you are purchasing a car through or from us (on-line or in one of our stores), we register your name, company name, salutation, address, e-mail address, phone number, birth date, information on car purchase, any ancillary services purchased, payment information, information necessary to provide ancillary services and car trade-in information if applicable. This information is necessary to enter into a purchase agreement with you, to transfer and deliver the vehicle to you, to provide the requested ancillary service, to invoice and to handle payment, to communicate with you and to provide customer service. We will also process and store in addition to the above information, the identification number and your signature in the registration form to transfer and register the vehicle in your name.
As CarNext.com and its suppliers are legally obliged to follow the requirements on the prevention of money laundering, sanctions and financing of terrorism, it is a condition to our contract of sale that we perform a counterparty due diligence screening. To perform this screening, your name, address and date of birth is provided to Lexis Nexis who will provide us with the result of the screening procedure performed for our evaluation. For more information, please see the Lexis Nexis website and our contact section below.
If you purchase a car you can trade in a car and sell this to CarNext.com. Therefore we register your name, address, e-mail address, phone number, birth date, information on the car trade in, banking information. This information is necessary to enter into a sales agreement with you, to transfer the car from you to CarNext.com and to pick up the car or get it delivered, to handle payment and to communicate with you. We will also process and store in addition to the above information, the identification number and your signature in the registration form to transfer and register the vehicle in the name of CarNext.com.
If you subscribe to our newsletters, we will use your e-mail address to send you updates about our products and services, special offers, surveys or events. We will customize the contents of our newsletters according to your personal preferences, which we determine based on your personal information and purchase history. For instance you will not get an offer for a car you have just bought. We will combine this information with information on your navigation on our website if, upon your visit on the CarNext.com website, you provided us with the cookie consent to do so. For instance we can better serve you if we know which cars you have looked at before.
In case you do not want to receive any more customized newsletters by e-mail, you can unsubscribe by using the link at the bottom of each email or send an e-mail to email@example.com.
We may also send you newsletters and updates on our products and services by postal mail. If you do not wish to receive those newsletters or updates, please send an e-mail to privacy@Carnext.com.
Improving our products and services
We use the information on your CarNext.com website navigation, purchases, requests, participation in online surveys and other interactions with us in an aggregate way to improve the contents of the website and our products and services.