- Through the Services
Most of the data we process are in relation to the vehicle management services we provide to you as the driver and to your employer if you have a company car. This usually starts with the registration of your leased vehicle, (in some circumstances we may do some preliminary credit checks before this) and continues when we communicate with you about our services, e.g. to arrange for periodic maintenance and repairs. We may also process your data when your vehicle inadvertently is involved in an accident, to ensure that we restore mobility and handle any damage, or where we are the recipient of traffic fines in relation to your leased vehicle. Next to our core-leasing activities, we also provide a number of other related services, such as e-mobility services, fuel card services, car rental services, and roadside assistance. Another service we provide relates to car remarketing, CarNext, sales of used LeasePlan vehicles.
We collect personal information from you offline, e.g., when you visit our CarNext experience stores, place an order over the phone, or contact customer service.
From Other Sources
We receive your personal information from other sources, for example:
- Drivers’ employers,if you have a company car
- The relevant authority (e.g. police) where we are the recipient of traffic fines in relation to your leased vehicle
- From our independent Service Partners who assist us in providing our leasing and other services to you, including car dealerships, car maintenance providers, body repair shops
- publicly available databases, credit reference agencies and other sources
- joint marketing partners, when they share the information with us;
If you connect your social media account to your Services account, or where you share information from our websites to your social media platforms, you will share certain personal information from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be or you make accessible to us when you connect your social media account to your Services account.
We need to collect personal information in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any personal information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Statement.
Monitoring of communications
Subject to applicable laws, we will monitor and record calls, email, text messages and other communications we have with you. We will do this for compliance with regulatory rules, self-regulatory practices or procedures relevant to our business, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures, and for quality control and staff training purposes.
For example, where we are required by a regulator to record certain telephone lines (as relevant) we will do so. In addition, where appropriate and having regard to applicable data protection law our monitoring will be to check for inappropriate content in communications. In very limited and controlled circumstances we may conduct short term carefully controlled monitoring of your activities where this is necessary for our legitimate interests or to comply with a legal obligation. We may do this for instance where we have reason to believe that fraud or other crime is being committed, where offences are suspected and where the monitoring is proportionate to the type of the disciplinary offence, or where we suspect non-compliance with anti-money laundering regulations to which we are subject. In particular, telephone calls may be recorded for these purposes.